Frequently Asked Questions

Q: What is Pokestop817?

A: Pokestop817 is a marketplace for trading card games that is geared toward the business model as a "rip and ship." It is a popular service in which our streamers open sealed products for trading card game fans and enthusiasts. After the products have been opened live, our staff securely packages and ships your orders directly to you. This provides an exciting and interactive way to discover your collectibles and ensures that your items arrive in pristine condition.

Q: What is your return policy?

A: All sales are final. Due to the nature of being a rip and ship, we pride ourselves in ensuring that our products are 100% authentic. We do not accept refunds and appreciate your understanding for maintaining our product's integrity. Please refer to our policies for further information.

Q: What types of trading cards do you sell?

A: Pokestop817 specializes in bringing trading card game enthusiasts the best of Japanese and English cards which includes but is not limited to, Pokémon, One Piece, Hunter x Hunter, and other TCGs.

Q: Which payment methods are accepted?

A: We accept major credit cards, Paypal, Venmo, and other secure payment methods such as Apple and Google Pay.

Q:My package never arrived / arrived damaged / is missing items, what's the next step?

A: Mistakes happen, we're all human! In the event that you have a missing order, please reach out to USPS to file a claim. If your package arrives damaged or is missing items, please contact a staff member via the contact form or Discord within 48 hours of delivery with photos of the packaging.

Q: Can I request the products to be shipped sealed?

A: Yes, you can choose your products to be shipped sealed. Please let the host know on the stream, insert a comment in the customer messages, or select "shipped sealed" if applicable.

Q: How do I participate in your live streams?

A: All of our live stream sales occur on TikTok. Place an order on the website or through TikTok Shop to be added into the queue list. The host will call your name in queue and the ripping process will begin!

Q: Do you have giveaways?

A: We run giveaways during the live and in Discord. All you have to do is tune into our live streams and join the giveaway if one is posted or join the giveaway in the #for-the-freeeee channel when applicable. No purchase is necessary to join our giveaways but we only ship to USA. Winners are selected at random and giveaways are not always featured.

Q: When will my order be shipped?

A: We typically ship out orders next day but there is a possibility of delays due to holidays, weekends when the postal office is unavailable, and unforeseen circumstances.

Q: Can I ship gifts to your team?

A: We appreciate your consideration to our team and are more than happy to accept fan mail. Please notify one of the staff members in advance because any unexpected packages will be returned to the original sender.

Q: My question wasn't answered, where can I go for support?

A: You can contact a staff member in the Discord or submit a form in the Contact tab.