Vending Machine Support

Need help with one of our vending machines?
We're here to help.

CONTACT SUPPORT

Before Contacting Us

Please include the following information:

  • 📍 Machine Location
  • 🔢 Machine ID (if available)
  • 📝 Description of the issue
  • 📷 Photos or video (if possible)

Common Issues

  • 💳 Card charged but no product dispensed
  • 📦 Product became stuck
  • 💰 Card reader not accepting payment
  • 📭 Machine appears to be out of stock
  • 🖥️ Screen is frozen or unresponsive
  • ❓ Other machine issue

Frequently Asked Questions

My card was charged but I didn't receive a product.
Please contact us with the machine location, approximate time of purchase, and the product you attempted to purchase. If possible, include a photo of the machine or transaction screen. We will review the issue and help determine the appropriate resolution.
My product is stuck inside the machine.
Please do not shake, tilt, or attempt to open the machine. Contact us and include the machine location and a photo showing where the product is stuck. We will assist you as quickly as possible.
The card reader isn't working.
Please try the payment one more time and make sure your card or mobile payment method is being held near the reader correctly. If the reader still does not respond, please contact us with the machine location so we can inspect the payment terminal.
The machine appears to be out of stock.
Thank you for letting us know. Please send us the machine location and we will check the inventory and schedule a restock when needed.
The screen or machine is not responding.
Please do not unplug or attempt to reset the machine. Contact us with the machine location and, if possible, send a photo or short video showing what is happening so we can troubleshoot the issue.
How long does it take to receive a response?
We review support requests as quickly as possible. Response times may vary depending on the time of day and the issue, but providing the machine location, details, and photos will help us assist you faster.
Can I request a product for this machine?
Yes. We welcome product suggestions. Send us the machine location and the product you would like to see stocked, and we will consider it during future restocks.
How do I find the Machine ID?
The Machine ID may be printed on a small label near the payment terminal or another visible area of the machine. If you cannot find it, just send us the machine location instead.

Still need help?

EMAIL SUPPORT